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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    If There's a Closing Parenthesis in a Field's Tag and the Field Is Included in a Calculation, It Will Cause the Calculation Widget to Malfunction

    Asked by cleanarc on April 03, 2015 at 06:45 AM

    Hi,

    I have used this widget many times without issue, however, since yesterday I have not been able to have it successfully retain a formula, and now it won't even render the fields that I need in the wizzard. In fact it does not even present any fields available to add to the formula.

    The form in question is located at this link:

    https://secure.jotformpro.com/form/50914464775968

    Hoping for help asap as the form needs to go live this AM (EST).

    Page URL:
    https://secure.jotformpro.com/form/50914464775968

    form calculation secure. and href Without
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    JotForm Support

    Answered by abajan on April 03, 2015 at 09:34 AM

    Upon cloning your jotform and examining the properties of the fields, I noticed a closing parenthesis in the tag which would be used in the calculation field:

    This is what's causing the problem. Click the same area indicated in the screenshot and remove the parenthesis.

    If this doesn't fix the issue, please let us know.

    Thanks

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    JotForm Support

    Answered by abajan on April 03, 2015 at 09:39 AM

    I forgot to mention which field has that tag. It's the following one:


    Do let us know if the aforementioned solution works.


    Thanks

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    JotForm Support

    Answered by abajan on April 03, 2015 at 10:42 AM

    It seems that that parenthesis has caused more problems than I thought because whenever I try to change the tag, it keeps reverting to {howMany_raffle_only)}!

    It looks like you're going to have to delete the field and create another one. (Unfortunately, just duplicating it won't suffice because the parenthesis will be in the tag of the duplicate too.) However, before deleting the current field, save all of the form's submissions (please see this guide) because all data submitted via that field will be lost.

    My tests also revealed that the calculation field will remain unusable unless the form builder is refreshed.

    Please keep us updated.

    Thanks

  • Profile Image

    Answered by cleanarc on April 03, 2015 at 03:54 PM

    Thanks!  That did the trick!