What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form never moves on to the next page after clicking "Next" button

    Asked by Sophisticaker on April 03, 2015 at 08:46 AM

    Hi there, I use your form on my cake website for brides who wish to submit information to get a custom quote.  I've had two brides so far say that the form "sticks" for them...meaning, the browser window just spins and spins and never "moves on" after they have hit "Next" at the bottom to go to the second page.  Also, I've had brides submit the form at the end, only for me to never have it show up in my Submissions.

    Is there something that can be done to prevent this from continuing to happen?

    Thanks,

    Heather

    Page URL:
    http://sophisticakesnashville.com/custom-cake/

    after Submissions next
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    JotForm Support

    Answered by Welvin on April 03, 2015 at 10:01 AM

    Hi Heather,

    I noticed that the form is not responsive on your initial visit to the page. This is caused by a conflict between your website and the form codes. To fix this, you will have to use our embedding method instead of the Embed Form plugin. We recommend the iFrame method: http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code. Please try it and update us here.

    Thank you!

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    Answered by Heather on April 03, 2015 at 10:17 AM

    So don't use the Wordpress embed option?

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    JotForm Support

    Answered by Welvin on April 03, 2015 at 10:19 AM

    Yes, that is correct. Please try our iFrame method instead of the WordPress Embed Method or instead of the Embed Plugin for WordPress.

    Thanks

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    Answered by Sophisticaker on April 03, 2015 at 10:30 AM

    Okay, I have replaced my form with the iFrame option... Can you look on your end and verify the form works now, after clearing your cache and history?

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    JotForm Support

    Answered by Welvin on April 03, 2015 at 11:04 AM

    Great! Yes, it's working now. Here's a screenshot showing the form required validation is triggered when you click "next" without filling up the fields:

    Please contact us again if there are any problems.

    Thanks