What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    my form disappeared off my website, tried to edit it at your site, says can't save, error, please help asap, this is a critical time here

    Asked by devlingym on August 30, 2010 at 06:27 PM

    user: devlingym

    error msg:

    File Cannot be saved: /www/cache/2412053536.html
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    Answered by evilducky on August 30, 2010 at 06:33 PM

    ME TOO! HELLLPPPPPP!!!!!

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    Answered by miguelben on August 30, 2010 at 06:42 PM

    me too!!!!!

    This is bad.

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    Answered by miguelben on August 30, 2010 at 06:42 PM

    me too!!!!!

    This is bad.

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    Answered by Seriago on August 30, 2010 at 06:48 PM

    Hey what's going on Jotform? Its the same here. everything disapear accross my web sites!  As much as I like you guys and your past services, it won't help not to answer or have this down time. I agree with others it looks bad.

    Hope its a short glitch from your end.

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    Answered by jerry110982 on August 30, 2010 at 06:49 PM

    me too

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    Answered by zeej on August 30, 2010 at 06:57 PM

    The same here. Yikes. - zeej

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    Answered by Seriago on August 30, 2010 at 07:01 PM

     

    the "*******" is me erasing my account# etc

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    Answered by castrumtruentinum on August 30, 2010 at 07:13 PM

    same problem here

     

    EDIT: now the form works!

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    Answered by tictalkers on August 30, 2010 at 07:17 PM

    Same error here - this is unsettling

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    Answered by databasestei on August 30, 2010 at 07:45 PM

    me too!!!

    please fix it all soon.. i need the inputed data...!

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    Answered by japol on August 30, 2010 at 07:48 PM

    please fix :)

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    Answered by Simanticus on August 30, 2010 at 08:51 PM

    HEEEEEEEEEEEEEEEEEEEEEEELP!  I'm goin outta business here!

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    Answered by thecathouse on August 30, 2010 at 09:15 PM

    I guess this is what you get for free:  no help!

     

    I'm having the same problem.  Fortunately, I don't have any live forms, yet.

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    Answered by jsavarino on August 30, 2010 at 09:51 PM

    Same errors on jotform and blank pages on my website as well.

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    Answered by coldirectorios on August 30, 2010 at 10:22 PM

    Me too, please i need help... send me a e-mail.

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    Answered by shirtandsimple on August 30, 2010 at 11:08 PM

    i have the same problem - not even sure how to access premium help either!

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    Answered by andrewsalumni on August 30, 2010 at 11:11 PM

    yeah .. this sort of issue second time too many.. looking for another service .. 

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    Answered by szilvia on August 30, 2010 at 11:23 PM

    same problem here, it's weird because on my other site i have a form which works, but this one on a clients site doesnt. this needs to be fixed

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    JotForm Founder

    Answered by aytekin on August 31, 2010 at 01:46 AM

    One of our servers had an hard disk failure. Since it wasn't down completely and only giving errors occasionally, we did not catch this one immediately. We are now looking into the problem.

    JotForm should work fully now since other servers has taken over the load. You should not see any errors any more.