What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    access denied trying to load uploaded file

    Asked by heirloom on November 04, 2011 at 12:57 AM


    Error returned:

    <Message>Access Denied</Message>
    Searching for similar issues and this seems to occur every now and then, but no definitive solution?
    Best, Gary.
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    JotForm Support

    Answered by mliz on November 04, 2011 at 02:02 AM

    Hi Gary,

    Can you try to access the file now? It should be working fine.  This  was probably caused by a temporary connection to S3 since we save uploaded files on Amazon S3.

    Let us know if you are still getting this issue.


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    Answered by heirloom on November 04, 2011 at 11:47 AM

    Hi milz. Yes, it's working now. Seems this issue pops up every now and then so looks like you need a more robust storage mechanism.

    Anyway, love jotform, keep up the great work.

    Cheers, Gary.

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    Answered by interchanges on January 15, 2013 at 02:23 PM

    I am currently having this problem on my forms as well.

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    JotForm Support

    Answered by Mike_T on January 15, 2013 at 02:56 PM


    If you are having this problem with single upload, it means that file was corrupted during upload (due to user's internet connection, computer, browser, corrupted file or some other issue).

    However, if this is not a single case, please create a separate thread on the forum. Then, we will be able to investigate it.

    Thank you.