Form fields expanding on Tablet device

  • Profile Image
    TomCrellin
    Asked on April 03, 2015 at 12:12 PM

    Good afternoon,

    Please can you tell me why my form is displaying like this when being viewed on a tablet?

    It's my 'National Parking Services Payment' form.

     

    I think I just need to somehow stop the fields expanding like they are.

    Thanks,
    Tom.

     

     

  • Profile Image
    Charlie
    Answered on April 03, 2015 at 01:18 PM

    Hi,

    The styling of your website might be conflicting with the form's own styling. Could you try re-embedding using the iFrame code. To get it you can follow this guide: http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code.

    Please see if that works. We'll wait for your response.

    Kind regards.

  • Profile Image
    TomCrellin
    Answered on April 03, 2015 at 03:39 PM

    Hi Charlie,

    I re-embedded the form using iFrame method and as I have experienced in the past and have been informed by a colleague of yours, the data does not transfer to the 2nd form when using the iFrame method on the 2nd form.

    Thanks.

  • Profile Image
    jonathan
    Answered on April 03, 2015 at 04:55 PM

    Hi Tom,

    I was able to see the issue when I test your jotform http://www.jotformpro.com/form/50897212517963 on an Ipad simulator

     

     

     

    But can you also test my cloned version of the form http://www.jotformpro.com/form/50926850850964 in your Ipad?

    Checked if the issue also happen on my cloned form.

    I modified the cloned version and reset the used responsive CSS codes on it. And when I test/checked the cloned form on the Ipad simulator, the issue seems to be fixed.

     

    Let us know if the results on your test on my cloned form. If it works for you, we can also apply the fixed on your form that have the issue.

    Thanks.