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    Conditional E-Mail-Notifications are not sended / Conditional Warning?

    Asked by TV1 on November 04, 2011 at 07:09 AM
    Hi support team,

    I created a new contact form, where the customer can decide via dropdown menu, which kind of support he needs.

    So I created a simple condition to the dropdown, to send the form to the right e-mail-address. There are also 5 different notifications each for the right dropdown answer.

    I tested a few times, but the colleagues do not receive any notification.

    When I look into the condition overview, there is a red line under each condition saying "This email will not be sent if the conditions are not matched".

    There is only one more other hide/show condition, so I'm confused what I can change to get it right.

    Thanks for a little help.

    Best regards
    Page URL:

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    Answered by AtacanC on November 04, 2011 at 07:32 AM

    Hi there,

    We apologize for any inconvenience this may have caused. Can you please change Sender E-Mails to noreply@jotform.com. I've made some test submissions on your form and after I've changed sender e-mail to noreply@jotform.com, i was able to get notifications. As far as i can see there's nothing wrong with the conditions. Try to change one of them first and make a test submission.

    1. Click on "Setup and Embed" tab on the form builder toolbar

    2. Click on "Email Alerts"

    3. Select Notification

    4. Click on "Reply-to and Recipient Settings" 

    5. Change ''Sender E-Mail'' to noreply@jotform.com.

    You can also add these ip addresses to your whitelist:

    If this still doesn't work, please do let us know. So we can investigate further.

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    Answered by TV1 on November 04, 2011 at 08:19 AM
    Hi AtacanC, the changing of the sender mail worked. Thank you.
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    Answered by AtacanC on November 04, 2011 at 08:22 AM

    You're always welcome. Feel free to contact us if you have any other concerns.

    Thanks for using JotForm and have a nice day.