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  • Profile Image

    Submit button keeps getting stuck when submitting the edited submission in form submissions page

    Asked by tinajoinerphotography on April 04, 2015 at 02:02 AM

    I need to sign a contract that has already been signed by a client and send it back to her.  For some reason after I sign the contract and hit submit the screen keeps getting stuck in send mode and never saves.  Can you help?

    Page URL:
    http://www.jotform.com/submissions/32165978800864

    contract
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    JotForm Support

    Answered by Welvin on April 04, 2015 at 08:45 AM

    Hi,

    I'm sorry to hear that, but I cannot seem to replicate this to the clone version of your form. I made a test submission and edited it in the form submissions page and I was able to submit the form without any issues, here's a screenshot:

    When submitting the form:

     

    After re-submission:

     

    Please try to close the form submissions page, logout from your account, clear your browser's cache and cookies for Jotform, login again and lastly, clear your forms cache:

    https://www.jotform.com/help/229-How-to-Clear-your-Form-Cache

    I hope this helps.

    Please get back to us if you need further assistance.

    Thanks