What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I paid for the upgrade but nothing has happened to my account.....it says I am still out of space and that my forms are disabled.

    Asked by jicke on April 04, 2015 at 12:59 PM
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    JotForm Support

    Answered by jonathan on April 04, 2015 at 05:26 PM

    I have corrected this in your JotForm subscription with account/username jicke 

    You can login to the account at http://www.jotform.com/login and check that your account is now at PREMIUM subscription type.

    There was an issue in the initial process because the upgrade was not able to properly associate the payments upgrade to the account because the username/account was not properly indicated in the payment details.

    I made the necessary correction and the account is now updated.

    Please let us know if there are still issue.