I paid for the upgrade but nothing has happened to my account.....it says I am still out of space and that my forms are disabled.

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    jicke
    Asked on April 04, 2015 at 12:59 PM
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    jonathan
    Answered on April 04, 2015 at 05:26 PM

    I have corrected this in your JotForm subscription with account/username jicke 

    You can login to the account at http://www.jotform.com/login and check that your account is now at PREMIUM subscription type.

    There was an issue in the initial process because the upgrade was not able to properly associate the payments upgrade to the account because the username/account was not properly indicated in the payment details.

    I made the necessary correction and the account is now updated.

    Please let us know if there are still issue.

    Thanks.