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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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  • Profile Image

    Form replies not being received

    Asked by aricurn on April 04, 2015 at 01:55 PM

    One of my forms suddenly stopped working ie recipient not receiving replies and no changes had been made at all. I was advised 2 days ago by Welvin

    "You may need to add noreply@jotform.com and noreply@formresponse.com to your contact list or safe sender list in order to avoid getting this problem again."

     

    Tried that but form still not working ie no e-mails received. Please help as feeling desperate here to help my client.

     

    Thank you

    Kind regards

    Arielle

    Page URL:
    http://www.paws4thoughtolddalby.co.uk/contactme.htm

    My Forms JotForm problem recipient
  • Profile Image

    Answered by raul on April 04, 2015 at 05:45 PM

    I see that you reported this situation here: https://www.jotform.com/answers/545891 and by checking our mail logs I see that the configured email address is in our bounce list again.

    Please try to whitelist the email address noreply@jotform.com in the AOL account by following the steps provided here: http://womeninbusiness.about.com/od/email-questions/f/How-Do-I-Whitelist-Email-Sender-Or-A-Domain-In-Aol.htm

    Let us know if this helps.