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    Form replies not being received

    Asked by aricurn on April 04, 2015 at 01:55 PM

    One of my forms suddenly stopped working ie recipient not receiving replies and no changes had been made at all. I was advised 2 days ago by Welvin

    "You may need to add noreply@jotform.com and noreply@formresponse.com to your contact list or safe sender list in order to avoid getting this problem again."


    Tried that but form still not working ie no e-mails received. Please help as feeling desperate here to help my client.


    Thank you

    Kind regards


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    Answered by raul on April 04, 2015 at 05:45 PM

    I see that you reported this situation here: https://www.jotform.com/answers/545891 and by checking our mail logs I see that the configured email address is in our bounce list again.

    Please try to whitelist the email address noreply@jotform.com in the AOL account by following the steps provided here: http://womeninbusiness.about.com/od/email-questions/f/How-Do-I-Whitelist-Email-Sender-Or-A-Domain-In-Aol.htm

    Let us know if this helps.