What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Upon Submission, My Form Is Redirecting the User to the Wrong Page

    Asked by andradex on April 04, 2015 at 04:57 PM

    i made a clone of a form.

    i choose to redirect to url http://nunoandrade.biz/trevojuice/?landing-page=parabens-pelo-seu-pedido-de-mais-informacoes

    but it keeps redirecting to the link of the cloned form http://nunoandrade.biz/forevergreen-fgxpress/?landing-page=mensagem-do-ceo-ron-williams


    already try other 2 options but keeps doing the same.


    what to do?


    Page URL:

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    Answered by Shadae on April 04, 2015 at 06:55 PM

    Hi andradex,

    As your form was cloned, your Custom Thank You Page URL would need to be changed on the cloned form.

    I hope this helps, if you are still having an issue could you please provide us with the form that you are currently experiencing the issue with?

    Thank you.

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    JotForm Support

    Answered by abajan on April 04, 2015 at 08:46 PM


    When I checked the forms in your account, all of them had the following condition:

    So, to change where the user of the relevant form is redirected, click the condition, change the URL in the Then redirect to box and save the change:

    For good measure you could also save the form as a whole when done.

    Do inform us if you are able to resolve the problem.


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    Answered by nuno andrade on April 07, 2015 at 05:26 PM

    Already change the conditions. Now the submit button dont work :-( 

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    JotForm Support

    Answered by jonathan on April 07, 2015 at 09:37 PM

    I test submitted your jotform http://www.jotformeu.com/form/50923096468362 (form has been removed).


    and it successfully redirect to the custom Thank You page upon submission

    Please retry test submitting again.

    Let us know if issue still remains.

    Thank you.