What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Our account is shown as free, even though we paid our invoice?

    Asked by Transart on April 04, 2015 at 05:27 PM

    I was trying to edit the forms. When I logged in, I saw nothing -- no forms at all. I then looked at our stats and it said we had a free account and that our uploads exceeded the free allotment (100MB).


    We did actually pay the annual invoice on April 1st 2015. It says so in the "Upgrade" tab in our account section. Please can you fix this immediately.

  • Profile Image

    Answered by Shadae on April 04, 2015 at 07:34 PM

    Hi Transart,

    After reviewing your account, I am seeing that a request for your subscription (INT150401-3265-79975S) to be downgraded and refunded was made on this thread: http://www.jotform.com/answers/545654 

    As requested, the subscription has been canceled and the charge was refunded and your account has been set back to our "Free Plan".

    If you would like to change the plan on your account, the account would need to be upgraded once again.

    I hope this helps, please inform us if you need further assistance.

    Thank you.

  • Profile Image

    Answered by Transart on April 06, 2015 at 07:25 PM

    Hi Shadae,


    Actually, my fault. The account was consolidated into another one.


    Ignore this. Sorry.