What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    when the form is submitted i receive it in my junk mail, can this setting be changed?

    Asked by sweetdesigns on April 05, 2015 at 07:59 AM
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    Answered by Shadae on April 05, 2015 at 10:45 AM

    Hi sweetdesigns,

    Thank you for getting in contact with us.

    If you would like to ensure that your email notifications are not routed to your junk mail folder, you would need to save the email address that your notifications come from within your email client.

    Although each email client is different, you should also have the option to mark the email as "Not Junk" within your webmail.

    I hope this helps, please inform us if you need further assistance.

    Thank you.