What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Asked by architrip on April 05, 2015 at 08:38 PM
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    JotForm Support

    Answered by Charlie on April 05, 2015 at 11:21 PM


    Unfortunately, I'm unable to understand your concern fully. I see that your account reached its submission limit. Please see our pricing plan here: http://www.jotform.com/pricing. You'll see that for "Free" or "Starter plan you are only allowed 10 SSL submissions, when you reached any of the submission limits, you're forms will temporarily be disabled. You can upgrade to a higher plan to continue using your forms OR wait for the submission limits to reset, which happens every 1st day of the next month.

    To upgrade, please follow the instructions carefully:

    1. Make sure you are logged in to your JotForm account in www.jotform.com

    2. Navigate to Account Settings->Billing->Choose a plan.


    Do let us know if you need more information on this.

    Kind regards.