What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Looking to Downgrade Service Plan

    Asked by JahshMahcaht on April 05, 2015 at 10:20 PM

    I intend to utilize JotForm to collect payments for the events I hold once every four months. As such, I upgrade to the full plan for the two months before the event to collect payment and downgrade back to the free plan when I don't have a need to collect payments. When I try and downgrade, it claims an error happened and that I ought to contact the support group.

    JotForm and collect payments months
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    JotForm Support

    Answered by ashwin_d on April 06, 2015 at 12:22 AM

    Hello JahshMahcaht,

    Upon checking, I found that you have paid the subscription payment using PayPal payment gateway. You have to cancel your subscription through your own paypal account. Here are the steps to cancel your subscription :

    1. Log in to your PayPal account

    2. Find the latest payment you have made to JotForm

    3. Click on the subscription #S-6FA01383R30923916.

    4. Click on the "Cancel Subscription" button.

    You may also like to check the following guide : https://www.paypalobjects.com/en_US/ebook/subscriptions/cancellations.html 

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!