What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Unable to access account

    Asked by nureddin  on April 06, 2015 at 03:13 AM

    ı can't open my account that ıs I have already had, I ussually encounter this problem I want your certain help about this problem

    problem my account can't open open
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    JotForm Support

    Answered by Charlie on April 06, 2015 at 04:26 AM

    Hi,

    Apologies for the inconvenience that this might have caused you.

    Your form was disabled because it was in a different language, which also triggers to autosuspend your account, but it is now re-activated. I would suggest that you make it in English and use the Language Translator to have a version of the form in the language you want.

    Why is this? We got a tool called Phishing Detector which allows us to automatically suspend thousands of forms created everyday for phishing activities such as stealing credit card information, social security numbers, login credentials, child pornography, etc. However this tool is not updated to scan Arabic,French and other similar languages, therefore most of the forms made in these languages are automatically suspended. To avoid future automatic suspensions, you will have to add the language (Arabic) either as an option or as the default language. But you will need to make your form in "English" first, after that follow this guide on how to translate it to Arabic: http://www.jotform.com/help/298-How-to-make-your-forms-multilingual.

    Do let us know if you need more information on this.

    Kind regards.