What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can I make sure that I'm not consuming our SSL submissions?

    Asked by Groseeds on April 06, 2015 at 09:47 AM

    Hi, can you please explain how I have reached my max quota for SSL submissions on a free account when my forms have an unchecked secure SSL submission box. I have checked my forms and no boxes are checked for 'secure form'. Please let me know what I have done wrong as I thought I was being careful to keep within the quota of the free account until we upgrade to a payed account when we have started to trade. Unfortunatly now none of our forms are being shown on our website or facebook store. Is there anything we can do to revert back to a free account when the SSL threshhold has already been reached such as in this case? Please let us know how to ensure our forms do not fall into the SSL submissions as I am not sure what else I should have done other than uncheck the 'secure ssl subbmission' box. Many thanks

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    Answered by raul on April 06, 2015 at 10:46 AM

    You need to also verify the embed codes that you're using on your website and facebook page to make sure they are not using the https protocol. I think the SSL submissions are probably coming from your facebook store since facebook does not allow you to embed anything in their pages without using a secure protocol.

    Either way, I've reset your SSL counter so you can continue to receive submissions, but you must be aware that this is something we're allowed to do only one time per account.

    If you need further assistance, please let us know.

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    Answered by Groseeds on April 07, 2015 at 12:16 PM

    Many thanks for your advice and for resetting the SSL counter.

    PS. Jotform is a fantastic service with such great customer service. Thanks again :)

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    Answered by raul on April 07, 2015 at 12:20 PM

    You're most welcome and thank you for your kind words.

    Feel free to contact us anytime, should you require our help.
    Best Regards.