What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Are Jotform forms compliant with W3C Web Content Accessibility Guidelines (WCAG) 2.0?

    Asked by culhanem on November 04, 2011 at 12:25 PM

    As you probably know, many governments and organizations around the world are mandating that webpages must conform to WCAG 2.0 standards.  My government has just instituted such a requirement.

    In order for me to continue using Jotform, the forms need to be compliant.  Are they?

    Thank you.

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    JotForm Founder

    Answered by aytekin on November 04, 2011 at 12:35 PM

    I'm not sure if we do. Can you check it and let us know if you see any problems?

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    Answered by culhanem on November 04, 2011 at 01:31 PM

    Thanks for the quick response.  I ran one of our forms through http://try.powermapper.com/demo/sortsite.aspx (interested only WCAG2 conformance).  There are some issues with the <label> tag that no doubt can be easily fixed on your end?  E.g.

    "Add a LABEL tag with the FOR attribute set to the id of this control. This allows screen readers to tell the user what each control does."

    Note that all Canadian federal government websites (and all US federal sites too? If not now, soon) must now comply with WCAG2. Meaning thousands if not millions of forms....

    Thanks again.

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    JotForm Support

    Answered by mliz on November 04, 2011 at 02:09 PM

    Thank you for this information I have raised this up to our administrators for further checking and correction. We will keep you informed on the status by posting the updates here.

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    JotForm Founder

    Answered by aytekin on November 05, 2011 at 02:38 AM
    We will work on this and get back to you within couple of weeks. Thanks.
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    Answered by culhanem on March 02, 2012 at 11:02 AM

    Hi guys,

    Just wondering if you've made any progress on this?  Thanks.