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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I'm currently getting emails regarding form limits and form being disabled?

    Asked by pnkpuma on April 06, 2015 at 01:01 PM

    My username is paul@pjbayarea.com

     

    I dont know why I continually get an email that says my account is disabled?

     

    Please hekp

    Page URL:
    www.pjbayarea.com

    my account email href mailto
  • Profile Image
    JotForm Support

    Answered by Charlie on April 06, 2015 at 01:47 PM

    Hi,

    I've checked your forms and they are not disabled. I did check our mail logs and did see that there are emails stating about your limits.

    I have cleared your form's cache and refresh the upload counter in our end. Is it possible that the users of your forms are uploading almost near 100 MB for each file? Or multiple large files that may be taking up your upload storage space quickly? If that is the case that will trigger an email reminding you about the upload space storage limit.

    Also, please take note that the submission limits resets on the 1st day of each month. To have a better look at your submission limits, you can see it in the Account Settings.

     

    If you are still getting unusual emails after this, please do let us know and we can forward it on our back end.

    Kind regards.