What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    grey screen background on iPhone

    Asked by shw528 on April 06, 2015 at 03:54 PM

    When I open up my form on my iPhone, I can see the form as it is loading.  But once it is finished loading, the screen just goes grey.  I didn't use to have this problem, and I'm not sure what changed.  Any ideas?

    Page URL:
    http://www.jotform.us/form/50835190521147

    problem and open form on
  • Profile Image
    JotForm Support

    Answered by Kiran on April 06, 2015 at 06:02 PM

    It seems that the issue is being caused the CSS conflict with Preview before widget when viewed in small screens. Could you try injecting the following CSS code to your JotForm to see if that helps?

    div#checkSubmission {

    background-color: transparent !important;

    }

    Let us know if you need any further assistance. We will be happy to help.

    Thanks.

  • Profile Image

    Answered by shw528 on April 06, 2015 at 08:14 PM

    That made the form visible.  But then it wouldn't let me enter any data.  I kept tapping the "First & Last Name" and "E-mail Address" fields, but it wouldn't react.

  • Profile Image
    JotForm Support

    Answered by Kiran on April 06, 2015 at 08:23 PM

    Could you try change the added code to below?

    div#checkSubmission {

    background-color: transparent !important;

    z-index : -1 !important;

    }

    Please let us know if the issue still persists. We will be happy to look into this issue further.

    Thanks.

  • Profile Image

    Answered by shw528 on April 13, 2015 at 11:08 AM

    That worked.  Thank you.

  • Profile Image

    Answered by Syed on April 13, 2015 at 11:19 AM

    In behalf of my colleague, you're welcome. Please shout us anytime if you need further assistance.

     

    Thankyou,