grey screen background on iPhone

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    shw528
    Asked on April 06, 2015 at 03:54 PM

    When I open up my form on my iPhone, I can see the form as it is loading.  But once it is finished loading, the screen just goes grey.  I didn't use to have this problem, and I'm not sure what changed.  Any ideas?

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    Kiran
    Answered on April 06, 2015 at 06:02 PM

    It seems that the issue is being caused the CSS conflict with Preview before widget when viewed in small screens. Could you try injecting the following CSS code to your JotForm to see if that helps?

    div#checkSubmission {

    background-color: transparent !important;

    }

    Let us know if you need any further assistance. We will be happy to help.

    Thanks.

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    shw528
    Answered on April 06, 2015 at 08:14 PM

    That made the form visible.  But then it wouldn't let me enter any data.  I kept tapping the "First & Last Name" and "E-mail Address" fields, but it wouldn't react.

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    Kiran
    Answered on April 06, 2015 at 08:23 PM

    Could you try change the added code to below?

    div#checkSubmission {

    background-color: transparent !important;

    z-index : -1 !important;

    }

    Please let us know if the issue still persists. We will be happy to look into this issue further.

    Thanks.

  • Profile Image
    shw528
    Answered on April 13, 2015 at 11:08 AM

    That worked.  Thank you.

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    Syed
    Answered on April 13, 2015 at 11:19 AM

    In behalf of my colleague, you're welcome. Please shout us anytime if you need further assistance.

     

    Thankyou,