What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form disappeared and none of the embed codes are working properly

    Asked by nickpompa on April 06, 2015 at 04:55 PM

    I am trying to fix our suggestion box because the form mysteriously disappeared from our site earlier today. I tried to place the code in again, but now every embed form is turning up blank except for the source code. Then the form appears but has the following in the text box:

    <span class="token">[required]</span></span>" name="q4_whatsOn" cols="40" rows="6">

    Any suggestions on how to fix this?

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    Answered by Ben on April 06, 2015 at 07:12 PM

    I presume that there was an update on your site that made it not be shown any more as otherwise I do not see any reason why your forms would not show up.

    Could you please tell us what is the page where the jotform is at (I would like to ask you to place the same embed code that you have used before or to use iframe embed code instead)

    We would then be happy to check it out for you and help you have it shown on your website.