What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Website embedded form computer load time and the mobile load times are so different?

    Asked by Larrymes on April 06, 2015 at 07:36 PM

    Can anyone else check the load speeds on their mobile browser?

    I made the preferences change and the designer change to the forms, and yes, now the navigation works. However, the load time is over 1 minute both on the embedded form (1m 14s) and on the direct links (1m 50 s). ONLY on the mobile side, the computer form works great.  Once the form loads, the buttons do work, however, again, it is taking 41seconds or more  to move to the next page.

    Any suggestions as to why the computer load time and the mobile load times are so different? 

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    JotForm Support

    Answered by BDAVID on April 06, 2015 at 09:17 PM

    What is the form in question and in what mobile device is this happening? Sometimes depends on the internet connection, RAM, and browsers cache of the mobile device, I just loaded one of your forms and it load fine:


    I would recommend you to try clearing the browsers cache on your mobile device, also, you might find this article helpful: http://science.opposingviews.com/make-internet-faster-phone-11237.html