What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Payment forms

    Asked by kr8ve1 on November 04, 2011 at 01:26 PM

    I have a form for vendors to sign up and pay through paypal. One payment was processed succeefully and the other 2 have not gone through. Can you explain to me why?

    Page URL:
    https://secure.jotform.com/form/12903511332

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    JotForm Support

    Answered by mliz on November 04, 2011 at 01:56 PM

    There was a reported issue with ssl forms which might have caused this, upon checking the submissions section of the said form it that the last two entries were not marked as Incomplete Payments. Generally when user's do not complete the checkout process at Paypal the submissions are marked as Incomplete submissions. Did you manually set these 2 submissions to 'Complete Submissions'?

    Furthermore the issue with the ssl forms has been fixed and it should be working fine. Please let us know if you are still experiencing this issue.

    Thanks!

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    Answered by krista on November 07, 2011 at 12:01 PM

    I saw the submissions and accepted them, but they did not go through to Paypal. I had 3 total and only one was successfully completeted through paypal.

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    Answered by fxr on November 07, 2011 at 12:04 PM

    Is the other 2 in your incomplete payments section of your submissions?

    Payments may not have went through simply because the form user decided not to complete the payment at the paypal gateway.

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    Answered by kr8ve1 on November 07, 2011 at 12:06 PM

    Right now I authorized one and it said it was processing and still nothing from paypal. Its hit or miss it seems. Some go all the way through and some don't.

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    Answered by fxr on November 07, 2011 at 12:22 PM

    Those 'incomplete payments' are for forms where your user has submitted the form, but HAS NOT completed the payment when he arrived at the paypal payment gateway.

    Paypal never processed any payment for 'incomplete payments' 

    It may appear 'hit and miss' because not all users will continue to complete the actual payment transaction once they arrive at paypal.

    'Authorizing' those submissions means you have allowed those submissions to complete, even though no payment was ever made via paypal by that particular user. 

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    Answered by kr8ve1 on November 07, 2011 at 12:28 PM

    Oh ok, Thanks. I will shoot them an email. -kg

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    Answered by fxr on November 07, 2011 at 12:34 PM

    Yes. Thats exactly why we offer the 'incomplete payments' feature in your submissions. Just so can track who has actually shown an interest, but for whatever reason chose not to complete the payment when they arrived at paypal.

     

     

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    Answered by kr8ve1 on November 07, 2011 at 12:35 PM

    So is there a way to convert them back to an incomplete payment?

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    JotForm Support

    Answered by Mike_T on November 07, 2011 at 05:10 PM

    I am afraid that it is not possible. You may try to ask your clients to submit the form again, also you can delete the wrong submissions anytime you want (open submission in question then click Delete icon).

    Please feel free to contact us if you need any other assistance.