Form fields data not showing in email notifications

  • rafacardias
    Asked on April 7, 2015 at 7:50 AM

    Hi, how you're doing? I've added a JotForm in my wix website and I'm having some troubles with that.

    I'm receiving a blank form in my email as you can see at the image. Could you help me? Thanks

    Form fields data not showing in email notifications Image 1 Screenshot 20

    Jotform Thread 547494 Screenshot
  • Jan
    Replied on April 7, 2015 at 10:09 AM

    In addition to that, please make sure that the email builder is using the correct field names.

    I cloned your form and tested it, I was able to replicate your issue. The reason is that the field name used in the email notification builder did not match the field names in the form.

    Form fields data not showing in email notifications Image 1 Screenshot 40

    Here's what is on the email notifier.

    Form fields data not showing in email notifications Image 2 Screenshot 51

    The correct field name is {nomeDos} and not {nomes}. It is the reason why you are receiving incomplete data on your mailbox.

    The solution will be of course, using the correct field name. In order to do that, you can just click an item in the "Form Fields" and it will show you the correct field name. Here's a screenshot:

    Form fields data not showing in email notifications Image 3 Screenshot 62

     

    Hope this helps. Let us know if you need any assistance.

    Thank you.