Form fields data not showing in email notifications

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    rafacardias
    Asked on April 07, 2015 at 07:50 AM

    Hi, how you're doing? I've added a JotForm in my wix website and I'm having some troubles with that.

    I'm receiving a blank form in my email as you can see at the image. Could you help me? Thanks

  • Profile Image
    Syed
    Answered on April 07, 2015 at 09:43 AM

    Hi there;

              Upon check, your form is working, please review the screenshots below with test information.

    Please will let us know, if you have any further questions/queries, we would be happy to assist you.

     

    Thankyou,

    - Syed

  • Profile Image
    Jan
    Answered on April 07, 2015 at 10:09 AM

    In addition to that, please make sure that the email builder is using the correct field names.

    I cloned your form and tested it, I was able to replicate your issue. The reason is that the field name used in the email notification builder did not match the field names in the form.

    Here's what is on the email notifier.

    The correct field name is {nomeDos} and not {nomes}. It is the reason why you are receiving incomplete data on your mailbox.

    The solution will be of course, using the correct field name. In order to do that, you can just click an item in the "Form Fields" and it will show you the correct field name. Here's a screenshot:

     

    Hope this helps. Let us know if you need any assistance.

    Thank you.