What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form fields data not showing in email notifications

    Asked by rafacardias on April 07, 2015 at 07:50 AM

    Hi, how you're doing? I've added a JotForm in my wix website and I'm having some troubles with that.

    I'm receiving a blank form in my email as you can see at the image. Could you help me? Thanks

    Page URL:
    www.dissesim.com

    Screenshot
    email email notifications notifier blank data incomplete data form fields form field names field names
  • Profile Image

    Answered by Syed on April 07, 2015 at 09:43 AM

    Hi there;

              Upon check, your form is working, please review the screenshots below with test information.

    Please will let us know, if you have any further questions/queries, we would be happy to assist you.

     

    Thankyou,

    - Syed

  • Profile Image
    JotForm Support

    Answered by Jan on April 07, 2015 at 10:09 AM

    In addition to that, please make sure that the email builder is using the correct field names.

    I cloned your form and tested it, I was able to replicate your issue. The reason is that the field name used in the email notification builder did not match the field names in the form.

    Here's what is on the email notifier.

    The correct field name is {nomeDos} and not {nomes}. It is the reason why you are receiving incomplete data on your mailbox.

    The solution will be of course, using the correct field name. In order to do that, you can just click an item in the "Form Fields" and it will show you the correct field name. Here's a screenshot:

     

    Hope this helps. Let us know if you need any assistance.

    Thank you.