What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Unable to receive submissions in my Google Drive

    Asked by alisapetersen on April 07, 2015 at 10:47 AM

    I've integrated my form with google drive and JotForm created a folder there but the submissions never go to the folder. It's just sitting there empty. The submissions are going to my email but not my google drive folder. What could be the problem?

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Jan on April 07, 2015 at 11:58 AM

    Hi there,

    I cloned your form and integrate it with my Google drive. I did a test submission and I was able to receive it in my Google Drive.  Please try to remove the integration first. After that, add the integration again.

    Please be noted that the folder can be named here during the integration process. Avoid changing or renaming the folder names inside your Google Drive.

    Hope this works. Please get back to us if the issue is still the same.

    Thank you.