What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    User access to forms

    Asked by CDPHENSB on April 07, 2015 at 11:23 AM

    I just subscribed to the JotForm Economy level account and added some users to my license. I have given them full access, editing rights. However, when they sign in with the passwords they created individually, the create box is greyed out and they can not make changes to the forms other than moving questions up or down.

    What needs to happen so all my users can create and edit all the forms in our account?


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    JotForm Support

    Answered by BJoanna on April 07, 2015 at 12:05 PM

    I did some testing with my own sub user accounts, I was always able to edit the forms. Did you gave them full access?

    Can you please provide us sub user username or screenshot of the problem? In the meantime maybe it is just problem related to browser caching. Sub users can try remove cache from browsers in order to see forms that are shared with them. 

    Looking forward to your reply.