Incomplete Payments

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    Asked on November 04, 2011 at 04:20 PM

    I just noticed I had 13 or so incomplete payments on Jotform. I went ahead and "completed," them thinking that this was needed in order to process the payments from customers, only now I'm thinking that these folks may have already paid and these "incomplete payments," were not meant to be processed.

    Please advise! And if I've just charged people who were not to be charged, let me know how to immediately reverse the charges!




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    Answered on November 04, 2011 at 05:56 PM

    Incomplete Payment means that the customer might have aborted the payment process or there was something wrong with his/her credit card details and Paypal failed to process it successfully.

    You should check if your Paypal account was able to accept and process the payments of that transactions. If Paypal did accepted and completed the processing of payment of your customers, you can complete the pending submissions. Otherwise, you may need to discard these pending submissions.

    Please let us know if you have any other questions or concerns. Thank you and enjoy using JotForm!


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    Answered on August 10, 2012 at 05:06 PM

    For the past 2 years at least, when I "complete" a submission, all information is lost and does not appear in the database.  I've been copying the data BEFORE completing the submission - has any one had a problem with this? Very frustrating as I've asked this question before and not gotten an answer.

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    Answered on August 10, 2012 at 05:40 PM


    If you need any further assistance on this, please let us know. We would be happy to help.


    Your issue is not a common one, and I am going to investigate it further. I will provide the answer via your thread.