- jayshAsked on April 07, 2015 at 03:30 PM
I am trying to download the submissions from a form into an excel spreadsheet but am receiving the error "Downloading submissions between null and 6000 failed." There are 257 submissions total. Am I missing a step where I define the submissions to be exported?
- JotForm SupportBJoannaAnswered on April 07, 2015 at 05:00 PM
I was not able to reproduce problem you have mentioned. I was able to download submissions into Excel when I test it.
Could you try using a different browser or try to clear your browser cache. Inside of this article you can find out how to clear browser cache:
Hope this will help. Let us know if you need further assistance.
- jayshAnswered on April 07, 2015 at 05:26 PM
Thanks for your response. After looking over another question in the forum where someone was having a similar issue and then suddenly didn't, I went back in and tried it again, and this time it worked (after at least a dozen previously failed attempts). Not sure what to make of it but glad it happened.
- JotForm SupportjonathanAnswered on April 07, 2015 at 09:44 PM
We also apologize for any inconvenience caused.
There must be a glitch on our end that have caused failure in downloading the Excel submission of your form previously.
Our dev have just recently applied/updates on the Form Builder -- it must have fixed also the issue associated to your submission download.
Feel free to contact us again anytime for any assistance you need on JotForm
- JotForm Supportashwin_dAnswered on April 10, 2015 at 09:33 AM
I have moved your question to a new thread and you will be answered here: http://www.jotform.com/answers/550035