Download Excel Submissions Error

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    Asked on April 07, 2015 at 03:30 PM


    I am trying to download the submissions from a form into an excel spreadsheet but am receiving the error "Downloading submissions between null and 6000 failed." There are 257 submissions total. Am I missing a step where I define the submissions to be exported?

    Many thanks,

    Jay Shepherd

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    Answered on April 07, 2015 at 05:00 PM

    I was not able to reproduce problem you have mentioned. I was able to download submissions into Excel when I test it.

    Could you try using a different browser or try to clear your browser cache. Inside of this article you can find out how to clear browser cache: 

    Hope this will help. Let us know if you need further assistance.

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    Answered on April 07, 2015 at 05:26 PM

    Thanks for your response. After looking over another question in the forum where someone was having a similar issue and then suddenly didn't, I went back in and tried it again, and this time it worked (after at least a dozen previously failed attempts). Not sure what to make of it but glad it happened. 

    Many thanks,


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    Answered on April 07, 2015 at 09:44 PM

    Hi Jay,

    We also apologize for any inconvenience caused. 

    There must be a glitch on our end that have caused failure in downloading the Excel submission of your form previously.

    Our dev have just recently applied/updates on the Form Builder -- it must have fixed also the issue associated to your submission download.

    Feel free to contact us again anytime for any assistance you need on JotForm



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    Answered on April 10, 2015 at 02:48 AM

    Hi there in support land 


    I too am having this issue today - I have downloaded many many many excel submissions on this very device. What is your suggestion at this point in time?


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    Answered on April 10, 2015 at 09:33 AM

    Hello ANGRYFACE,

    I have moved your question to a new thread and you will be answered here: 

    Thank you!