Download Excel Submissions Error

  • jaysh
    Asked on April 7, 2015 at 3:30 PM

    Hello!

    I am trying to download the submissions from a form into an excel spreadsheet but am receiving the error "Downloading submissions between null and 6000 failed." There are 257 submissions total. Am I missing a step where I define the submissions to be exported?

    Many thanks,

    Jay Shepherd

    Jotform Thread 547845 Screenshot
    Page URL: https://www.osfashland.org/experience-osf/education/local-school-programs/bowmer-project-student-info
  • BJoanna
    Replied on April 7, 2015 at 5:00 PM

    I was not able to reproduce problem you have mentioned. I was able to download submissions into Excel when I test it.

    Download Excel Submissions Error Image 1 Screenshot 20

    Could you try using a different browser or try to clear your browser cache. Inside of this article you can find out how to clear browser cache:

    http://www.wikihow.com/Clear-Your-Browser%27s-Cache 

    Hope this will help. Let us know if you need further assistance.

  • jaysh
    Replied on April 7, 2015 at 5:26 PM

    Thanks for your response. After looking over another question in the forum where someone was having a similar issue and then suddenly didn't, I went back in and tried it again, and this time it worked (after at least a dozen previously failed attempts). Not sure what to make of it but glad it happened. 

    Many thanks,

    Jay

  • jonathan
    Replied on April 7, 2015 at 9:44 PM

    Hi Jay,

    We also apologize for any inconvenience caused. 

    There must be a glitch on our end that have caused failure in downloading the Excel submission of your form previously.

    Our dev have just recently applied/updates on the Form Builder -- it must have fixed also the issue associated to your submission download.

    Feel free to contact us again anytime for any assistance you need on JotForm

     

    Best,

  • ANGRYFACE
    Replied on April 10, 2015 at 2:48 AM

    Hi there in support land 

     

    I too am having this issue today - I have downloaded many many many excel submissions on this very device. What is your suggestion at this point in time?

     

  • Ashwin JotForm Support
    Replied on April 10, 2015 at 9:33 AM

    Hello ANGRYFACE,

    I have moved your question to a new thread and you will be answered here:  http://www.jotform.com/answers/550035 

    Thank you!