What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Download Excel Submissions Error

    Asked by jaysh on April 07, 2015 at 03:30 PM


    I am trying to download the submissions from a form into an excel spreadsheet but am receiving the error "Downloading submissions between null and 6000 failed." There are 257 submissions total. Am I missing a step where I define the submissions to be exported?

    Many thanks,

    Jay Shepherd

    Page URL:

  • Profile Image
    JotForm Support

    Answered by BJoanna on April 07, 2015 at 05:00 PM

    I was not able to reproduce problem you have mentioned. I was able to download submissions into Excel when I test it.

    Could you try using a different browser or try to clear your browser cache. Inside of this article you can find out how to clear browser cache:


    Hope this will help. Let us know if you need further assistance.

  • Profile Image

    Answered by jaysh on April 07, 2015 at 05:26 PM

    Thanks for your response. After looking over another question in the forum where someone was having a similar issue and then suddenly didn't, I went back in and tried it again, and this time it worked (after at least a dozen previously failed attempts). Not sure what to make of it but glad it happened. 

    Many thanks,


  • Profile Image
    JotForm Support

    Answered by jonathan on April 07, 2015 at 09:44 PM

    Hi Jay,

    We also apologize for any inconvenience caused. 

    There must be a glitch on our end that have caused failure in downloading the Excel submission of your form previously.

    Our dev have just recently applied/updates on the Form Builder -- it must have fixed also the issue associated to your submission download.

    Feel free to contact us again anytime for any assistance you need on JotForm



  • Profile Image

    Answered by ANGRYFACE on April 10, 2015 at 02:48 AM

    Hi there in support land 


    I too am having this issue today - I have downloaded many many many excel submissions on this very device. What is your suggestion at this point in time?


  • Profile Image
    JotForm Support

    Answered by ashwin_d on April 10, 2015 at 09:33 AM

    Hello ANGRYFACE,

    I have moved your question to a new thread and you will be answered here:  http://www.jotform.com/answers/550035 

    Thank you!