What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why has my form stopped redirecting to my custom URL?

    Asked by RayK on April 07, 2015 at 06:04 PM

    It appears some time today my form stopped forwarding users to the custom URL specified.

    Instead, they are presented with this page:

    http://www.jotformpro.com/form/42264553987971

    which displays this error:

    Form ID did not match. Form ID: Form Name: 42264553987971

     

    It has gotten an awful lot of submissions within the past week, so much so that i've had to upgrade my account. Could i be hitting some kind spam firewall?

    Page URL:
    http://www.nola.com/neighborhoods/maps/yatmap/index.html

    custom url Submissions name form name
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on April 07, 2015 at 08:01 PM

    The problem is being looked just now and it should be fixed in a matter of minutes, it's related to forms integrated with Google Drive. Thanks for reporting.

  • Profile Image

    Answered by RayK on April 08, 2015 at 12:56 PM

    hey thanx for looking into this!

    this morning it looks like the redirect is back, but the Google Sheet is no longer updating in real time.

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on April 08, 2015 at 01:59 PM

    Please try to remove and rebuild the integration. This should help.

  • Profile Image

    Answered by RayK on April 08, 2015 at 03:36 PM

    Thanx again! It looks like we're up and running :)