What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Complete loss of conditions as submissions no longer show the Thank You page

    Asked by akotoulas on April 07, 2015 at 07:31 PM


    ALL our forms have suddenly lost their conditions and the email auto responders. In particular the condition that directs the user to a thank you page.

    For example, form 42994481931970 is one of those forms. I cloned it with form 50966691839978 and it works without any changes other than cloning. What is going on? I have to clone all the forms I have in order for them to work? 

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    JotForm Support

    Answered by jonathan on April 07, 2015 at 11:22 PM

    There was an issue with our form's submissions failing reported earlier.

    But our dev team have now fixed this and resolved the issue immediately.

    Please retry testing again. Better if you clear first your browser's cache and retry submission.

    Submission should now work and the Thank You page of the form should be reached.

    Please let us know if issue still persist.