What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I'd like to change the username of my account from

    Asked by cosmun28 on April 07, 2015 at 07:33 PM

    I've been testing JotForm for American Road Magazine. We've decided that we would prefer to use it instead of the Wufoo account they've been struggling with.

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    JotForm Support

    Answered by jonathan on April 07, 2015 at 11:26 PM

    Only us from the support team are capable of changing account/usernames.

    Before I can change your username, please confirm first that you were not using custom URL Name of your form?

    user guide: -How-to-create-a-Custom-URL-of-a-form

    because if you are using custom URL name of the form, changing your account username will break all the existing URL name of your form. The account/username is included in the custom URL name.

    This will mean updating all deployed forms that uses the previous username.




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    Answered by cosmun28 on April 08, 2015 at 12:04 AM

    Correct! I am *not* using custom URL Name on my form.

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    JotForm Support

    Answered by jonathan on April 08, 2015 at 12:16 AM

    As requested I have now change your JotForm username to AMRoad  from cosmun28


    You may need to relogin http://www.jotform.com/login to see the updated profile name.

    Let us know if you need further assistance.