What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form cannot be submitted if the "All states and cities" widget is hidden conditionally.

    Asked by gershensonlaw on April 07, 2015 at 10:03 PM

    Already tried clearing my cache. Thanks for your help!

    Page URL:
    http://form.jotform.us/form/43497382729166

    please wait cache thanks
  • Profile Image
    JotForm Support

    Answered by ashwin_d on April 08, 2015 at 03:44 AM

    Hello gershensonlaw,

    I'm sorry for the trouble caused to you.

    I did test your form and I am able to replicate the issue you are having. There seems to be a glitch with the "All states and cities" widget. If the widget is hidden conditionally, the form cannot be submitted. The submit button just says "Please wait..".

    I am reporting it to our back end team. We will get back to you as soon as this issue is fixed.

    For now, I would suggest you to disable the conditions you have added related to fields "What state was the entity formed in?" and "What country was the entity formed in?".

    Thank you!

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    JotForm Support

    Answered by TitusN on August 10, 2016 at 08:03 AM

    The issue should be resolved now. 

    Please check, let us know.