- robinowsleyAsked on April 07, 2015 at 10:52 PM
into my file.
At first I just thought I must have lost my mind, or my version of Excel was somehow crazily corrupted, but I've confirmed it by looking at some older downloads from a computer backup. The order has most definitely changed, and this is really severely problematic, as I can't just have the order of fields changing willy nilly and without warning.
I am downloading the IP address of the form submitter, along with their submission ID, by checking those associated boxes. These items up until yesterday downloaded as the first 2 columns on the Excel spreadsheet. Now, they are most definitely at the end of the spreadsheet.
WEIRDLY, other fields seem to have remained in the same order, but not the same column, as they are all shifted now.
Not only does this not make any sense whatsoever, I'm really surprised y'all would do something like this. Unless this is even more weirdly somehow just affecting ME (and why would that be the case?), I can't imagine this is NOT a problem for everyone else . . .
What is happening? Help? I don't know whether to start changing my import strategies (I'd really rather not), or assume you'll be fixing this shortly, or . . . ???
- salesthinwarenetAnswered on April 07, 2015 at 11:24 PM
It is not just you, we have been effected by this too. We have not been able to import any sales orders today and this is not good for us either. See my earlier post on CSV export changes. We have been informed by a support tech that they are working on it.
Hope this helps.
- robinowsleyAnswered on April 07, 2015 at 11:33 PM
Hi there, thanks for your response, salesthinwarenet.
I guess I'm . . . glad to know I'm not the only one affected? But that just sounds really rude to you, doesn't it? :)
I guess I mean to say, thanks for letting me know I didn't lose my mind and that this is a recognized difficulty that someone is working on. Thanks for that!
- JotForm SupportEltonCrisAnswered on April 08, 2015 at 08:19 AM
Thank you for reporting it to us. I was able to reproduce the problem as well as my colleague on your post @salesthinwarenet.
The problem has been assigned to one of our developers already. As soon as this is fixed, we'll let you know right way.
- alp_denizAnswered on April 09, 2015 at 07:59 PM
This was a temporary problem caused in development process. Headers are now reverted back to their previous order.