Cancel subscription and downgrade to free plan.

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    jlgonzalezdiaz
    Asked on April 08, 2015 at 03:03 AM

    hello,

    I just want to donwgrade but the system simply does not allow me to do that, but a message pop up indicates that the cancellation must be done "manually", How???

    I need to confirm that no other payment will be forwarded to my paypal account in the next months.

    Best Regards.

  • Profile Image
    ashwin_d
    Answered on April 08, 2015 at 09:50 AM

    Hello jlgonzalezdiaz,

    Upon checking your account, I found that you have cancelled your subscription successfully from your own PayPal account. You will not be billed again but your account will stay premium until may 04, 2015 for the time you have already paid. After this date, your account will automatically downgrade to free plan.

    Thank you!