What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Cancel subscription and downgrade to free plan.

    Asked by jlgonzalezdiaz on April 08, 2015 at 03:03 AM

    hello,

    I just want to donwgrade but the system simply does not allow me to do that, but a message pop up indicates that the cancellation must be done "manually", How???

    I need to confirm that no other payment will be forwarded to my paypal account in the next months.

    Best Regards.

    message cancellation next confirm
  • Profile Image
    JotForm Support

    Answered by ashwin_d on April 08, 2015 at 09:50 AM

    Hello jlgonzalezdiaz,

    Upon checking your account, I found that you have cancelled your subscription successfully from your own PayPal account. You will not be billed again but your account will stay premium until may 04, 2015 for the time you have already paid. After this date, your account will automatically downgrade to free plan.

    Thank you!