What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Do not get the results from my submission form into my inbox

    Asked by Linda Purnell on November 04, 2011 at 08:30 PM

    Hi, there! Great program. However,when I go to my test site to test the Contact form at http://www.jotform.com/?formID=13064027071, I never get the results of the form sent to my email account. Am I misunderstanding this process or am I doing something wrong?



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    Answered by fxr on November 04, 2011 at 08:44 PM

    Hi Linda,

    You need to set up email notifications for your form. 

    Click Email Alerts -> Add New Email 


    Click Next


    The best way to help prevent any issues with Emails Notifications getting 'lost' is to select 'JotForm' as your Sender Name and 'noreply@jotform' as the Sender Email

    For Recipient Email enter the email address you want notifications to be sent to. 


    Click Next, The defaults should be fine here, then Click Finish.


    Save the form. Your notification should now be complete and ready to be tested.


    Let us know if you have any problems or any further questions.