What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    My account is not working PLEASE HELP

    Asked by AM on April 08, 2015 at 06:27 AM

    Please see my earlier issue submitted approximately 2 hours ago. 

    Since then I have recreated the form I worked on yesterday but experience the same thing. It previews correctly but when I select the designer button it opens a new form and not the one I have been working on.

    Are you having issues with your platform? Please let me know as I need to complete this.

  • Profile Image
    JotForm Support

    Answered by ashwin_d on April 08, 2015 at 11:47 AM


    I'm sorry for the trouble caused to you.

    Do you mean to say that when you load your form in designer, it displays some other form and not the one which you are editing?

    It seems you have upgraded your guest account only. That is the reason why I am unable to check your form in designer. 

    The first thing we should do is to resolve your guest account issues. I would suggest you to please "Sign Up" for a free account using email address "aoife.mcinerney@pgi.com" and your forms should automatically move to your new account. Do get back to us with your new username so that we can apply your premium monthly subscription to your new account. If you do not see your forms, we will move them manually.

    Once your guest account issue is resolved, we will try to replicate and address your form designer issue.

    We will wait for your response.

    Thank you!

  • Profile Image
    JotForm Support

    Answered by ashwin_d on April 08, 2015 at 11:49 AM

    If you are not able to use the same email address to sign up for a new account, do let us know your desired username and if it is still available we will change your account username.

    Thank you!