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    Conditions not working in an embedded form

    Asked by IlluminousAustralia on April 08, 2015 at 09:29 AM
    I also want to add conditions that stop the Direct Debit, Paypal or Submit button from showing until the customer chooses how they will make their payment. For some reason this works sometimes - and doesn't other times.
    conditions embed form embed iframe
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    JotForm Support

    Answered by Jan on April 08, 2015 at 10:03 AM

    Hello there,

    I was able to replicate your issue. It seems like the condition is not working properly when the form is embedded on a web page. Although, the condition works fine if you access the form directly or the stand alone form.

    There could be a conflict between the scripts of the JotForm form and the web page. In order to avoid any script conflicts, please re-embed the form using the iFrame method.

    Here's a guide if you need one: http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    Hope this works. Let us know if you need any help.

    Thank you.