What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Create PDF Form results in zero bytes file

    Asked by edumart on April 08, 2015 at 10:08 AM

    I am trying to create a PDF from one of my forms but the resulting PDF is always zero bytes in size. Any thoughts?

     

    Regards

     

    Nigel

    Page URL:
    http://www.jotformeu.com/form/50973340147353

    create in My Forms size
  • Profile Image
    JotForm Support

    Answered by david on April 08, 2015 at 01:23 PM

    Hi,

    I tested a cloned version of your form and it is indeed returning a 0 byte PDF file.  I tested a few other forms and they appear to be working properly.  I forwarded this to our development team to have a look.  We will update you here as soon as we have any further information.

  • Profile Image

    Answered by Edumart on April 28, 2015 at 11:06 AM

    Hi,

     

    i still cannot create a PDF version of my form. Have Development been able to assess this yet?

     

     

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    JotForm Support

    Answered by david on April 28, 2015 at 12:09 PM

    My apologies, there is no update as of yet.  However, this had been assigned to a developer and given the highest priority.  Occasionally bugs like this take a bit longer than we would like to be fixed but it should hopefully be sorted soon.  Thank you very much for your patience. 

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    JotForm Developer

    Answered by mustafa on May 14, 2015 at 09:25 AM

    Hello,

    Sorry for the late response. You should now be able to generate your PDF form. Thanks for your patience.

     

    Regards.