What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    There are some visual issues on form with infinite list when opened on Android 4.4 KitKat browser

    Asked by JCLAUDIOSGO on April 08, 2015 at 10:54 AM

    I have display issues reports on phones that have Android versions 4.1 onwards, as shipped form.

     

    I'm using the form with the option of infinite list

    Page URL:
    http://form.jotformpro.com/form/50913444993967

    Reports Android infinite list phones
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    JotForm Support Manager

    Answered by Jeanette on April 08, 2015 at 01:24 PM

    Is this form embedded on a certain webpage? Or does the problem occur when using the direct link in the Android device?  http://form.jotformpro.com/form/50913444993967

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    Answered by JCLAUDIOSGO on April 08, 2015 at 02:43 PM

    right on android

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    Answered by Ben on April 08, 2015 at 04:59 PM

    Could you please let us know what kind of visual issues you have with infinite widget on your Android?

    That would allow us to better understand and help you resolve the issue.

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    Answered by JCLAUDIOSGO on April 08, 2015 at 06:32 PM

    The fields of:

     

    - Ausencias

    - Covers

    - Warning

    - Suspension

     

    before filling, are blank, that is, I can not see to fill the report in devices that have Android 4.1 version above

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    JotForm Support

    Answered by jonathan on April 08, 2015 at 08:28 PM

    I could not reproduced yet the same issue when I test your jotform http://www.jotformpro.com/form/50913444993967

    on a device with Android 4.3 browser 

     

    Can you please tell us the specific Android device you also have seen the problem. We will try to test also on that specific device.

    Thanks.

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    Answered by JCLAUDIOSGO on April 08, 2015 at 09:19 PM

    just test in version 4.4.4 KitKat and will not appear lines reported previously.

    with the new phone model Motorola Moto X

    Please, I need help.

    thanks You

    Jorge Claudio

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    JotForm Support

    Answered by jonathan on April 08, 2015 at 10:03 PM

    I was able to reproduced the issue on Android 4.4(KitKat) browser

     

    It seems most of the widget doesn't work yet for Android 4.4. Because I added a different field (Matrix Dynamique), it also wasn't displaying on the Android browser.

     

    I have submitted a bug ticket report to our higher team support to look into this.

    We will let you know as soon as we have updates available.

    Thanks.

     

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    Answered by JCLAUDIOSGO on April 09, 2015 at 06:32 PM

    Por favor, você tem alguma previsão para este problema de visualização a partir da versão 4.4.4 do Android ?

     

    Grato.

     

    Jorge

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    JotForm Support

    Answered by jonathan on April 09, 2015 at 07:39 PM

    Hi Jorge,

    The bug ticket report about the widgets not working on Android 4.4 was now assigned to one of our developer. Unfortunately, we cannot provide you any time frame as to when this can be fixed or completed.

    There are other existing tickets as well and our dev can only accommodate them by priority and sequence queue submitted.

    We will update you here as soon as news/updates on the status is available.

    Thanks.

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    Answered by JCLAUDIOSGO on April 16, 2015 at 10:03 AM

    Por favor, gostaria de saber se tem alguma resposta do problema Android 4.4.

     

    Obrigado

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    Answered by Ben on April 16, 2015 at 11:33 AM

    Unfortunately there is no update in regards to this yet.

    I would like to ask you however if you can test this form on your Android Phone: http://form.jotformpro.com/form/51054443829961

    I have applied this CSS to the Infinite widgets on the form:

    table#form td:nth-child(2n) {
        margin-left: 0;
        margin-right: 0;
        padding-left: 0;
        padding-right: 0;
    }
    table#form td > input {
        min-width: 90%;
    }

    and have also changed the horizontal padding from 36 to 5px.

    Do let us know how it goes.

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    Answered by JCLAUDIOSGO on April 20, 2015 at 03:43 PM

    Ben

     

    Muito boa tarde

     

    Desculpe, mas sou leigo no assunto, você pode explicar em uma linguajem mais simples como se faz isto, pois meus clientes estão tristes por não funcionar o formulário no celular deles na versão 4.4.4

     

    Obrigado

     

    Jorge

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    JotForm Support

    Answered by jonathan on April 20, 2015 at 04:20 PM

    Hi Jorge,

    Have you tried the form http://form.jotformpro.com/form/51054443829961 in your Android Kitkat browser? How is the result?

    We will wait for your updated response.

    Thanks.

     

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    Answered by JCLAUDIOSGO on April 20, 2015 at 04:32 PM

    Jonathan

     

    Já tentei sim, mas o problema continua.

     

    Jorge

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    JotForm Support

    Answered by jonathan on April 20, 2015 at 05:53 PM

    Thank you for the confirmation that it still is not resolved.

    Actually, the issue ticket is still open. Our dev have not reached this ticket yet.

    I will make a follow-up on your behalf.

    We apologize if it is taking time to get fixed. We really do not have a specific time frame when it will be addressed by our dev as all tickets are queued and being fixed by sequence and priority.

    Our dev will post updates here when they have news on status.

    Regards,

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    Answered by JCLAUDIOSGO on April 20, 2015 at 05:58 PM

    Jonathan

     

    Compreendo sua colocação, mas deve ser destacado que, os aparelhos celulares de hoje com Android, estão na versão 4.1 para cima e tenho tentado resolver esta questão criando recursos para tentar alegrar meu cliente, embora esta rotina de linhas infinitas sejam espetaculares e fantástica.

     

    Por favor, trate com carinho este assunto.

     

    Obrigado

     

    Jorge Claudio

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    Answered by JCLAUDIOSGO on April 29, 2015 at 06:42 PM

    Meus amigos

     

    Primeiro, quero agradecer pela agilidade nas respostas.

     

    Todos estão de parabéns.

     

    Estou muito contente com a prestação de serviços de vocês, continuem assim.

     

    Desculpe tocar mais uma vez neste assunto, mas tem alguma notícia se resolveram este problema ?

     

    Obrigado

     

    Jorge Claudio

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    JotForm Support

    Answered by jonathan on April 29, 2015 at 07:47 PM

    Hi Jorge,

    Thank you for the patience and understanding. 

    We still do not have update on this from our developer. 

    I will make a follow-up on your behalf.

     

    Thanks.

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    Answered by JCLAUDIOSGO on May 07, 2015 at 11:06 AM

    Meus amigos

     

    Por favor, vocês tem algum retorno quanto a este problema, pois muitos celulares estão sendo atualizado para novas versões e estou perdendo créditos com meus clientes por este problema.

     

    Grato

     

    Jorge Claudio

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    Answered by Ben on May 07, 2015 at 11:57 AM

    I will ask our developer assigned to this issue to update you Jorge - if possible - with any details that they might have in regards to the issue.

    Can you please do me a favor and tell me if there is any difference between your original form: http://form.jotformpro.com/form/50913444993967 and my clone of it: http://form.jotformpro.com/form/51054443829961

    Also if there is a difference, but still not perfect, could you please take a screenshot of my clone to see how it looks for you (only if it is different from your own form in terms of the issue - looks better, or if it looks worse).

    Based on my tests, it should work properly, but once updated we could see if something can be done in regards to this while waiting for our developer.

    Thank you.

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    JotForm Support

    Answered by TitusN on October 12, 2015 at 02:47 AM

    Hello, 

    The widget has been updated - and should now show on your Android 4.0 + Device as expected: 

    Kindly check - and let us know if you have any issues. 

    Thanks!