What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Form error: Form not found - this form is disabled

    Asked by value10 on April 08, 2015 at 12:09 PM



    I'm trying to view the form i created recently however it comes up with the following error message. Please find attached and please help asap.


    Thank you

  • Profile Image

    Answered by Ben on April 08, 2015 at 02:02 PM

    I took a look at your account and I see that it is autosuspended because of the "Deposit" form.

    The reason are username and pin fields.

    Please remove the same from your jotform and your account should be enabled once again.

    If not, do let us know and we would be happy to check what is the cause and help you resolve it.

  • Profile Image

    Answered by Ben on April 09, 2015 at 10:12 AM

    I see that you have opened 2 more threads in regards to the same issue. Please reply to this one directly instead in order for us to assist you properly.

    If you follow the instructions above however, you will be able to reactivate your account with few simple clicks.

    This is the link to the thread: http://www.jotform.com/answers/548410

    Thank you.

  • Profile Image

    Answered by value10 on April 09, 2015 at 01:30 PM



    Ok, thanks for getting back to me.