What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why am I not receiving form submissions? I hit submit and it shows that it was submitted but the email never comes through.

    Asked by Mike  on April 08, 2015 at 12:27 PM
    Page URL:
    http://www.americanwindowtinting.com

    Submissions and email receiving
  • Profile Image
    JotForm Support

    Answered by david on April 08, 2015 at 02:49 PM

    Hi,

    One of your other threads has already been answered:

    http://www.jotform.com/answers/548366-When-I-put-your-form-on-a-website-does-the-email-go-through-your-email-server-or-the-email-server-of-the-hosting-company-

    And the other is being responded to right now:

    http://www.jotform.com/answers/548494-Can-someone-please-respond-to-my-question-I-have-tried-3-different-times-to-get-an-answer-to-why-my-customer-is-not-getting-form-submission-emails-

    We have many thousands of users and we address each issue as soon as we can.  Please keep requests to a single thread and we will follow up in the order it was received.