What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
We apologize for this inconvenience.
Your economy subscription was not cancelled and this is why the downgrade was not performed successfully. I've cancelled the mentioned subscription and refunded the $19.95 you made today.
Now, you account is under the Premium plan and you can use this link: https://sites.fastspring.com/interlogy/order/s/INT150407-4469-18770S to manage your active subscription.
Should you require further assistance, please let us know.