- gregoirebissonnetteAsked on April 08, 2015 at 12:48 PM
! want to downgrade since yesterday night, and don't receive response
- raulAnswered on April 08, 2015 at 02:41 PM
We apologize for this inconvenience.
Your economy subscription was not cancelled and this is why the downgrade was not performed successfully. I've cancelled the mentioned subscription and refunded the $19.95 you made today.
Now, you account is under the Premium plan and you can use this link: https://sites.fastspring.com/interlogy/order/s/INT150407-4469-18770S to manage your active subscription.
Should you require further assistance, please let us know.