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gregoirebissonnetteAsked on April 8, 2015 at 12:48 PM
! want to downgrade since yesterday night, and don't receive response
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raulReplied on April 8, 2015 at 2:41 PM
We apologize for this inconvenience.
Your economy subscription was not cancelled and this is why the downgrade was not performed successfully. I've cancelled the mentioned subscription and refunded the $19.95 you made today.
Now, you account is under the Premium plan and you can use this link: https://sites.fastspring.com/interlogy/order/s/INT150407-4469-18770S to manage your active subscription.
Should you require further assistance, please let us know.