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    Unable to downgrade my account

    Asked by gregoirebissonnette on April 08, 2015 at 12:48 PM

    ! want to downgrade since yesterday night, and don't receive response

    and receive
  • Profile Image

    Answered by raul on April 08, 2015 at 02:41 PM

    We apologize for this inconvenience.

    Your economy subscription was not cancelled and this is why the downgrade was not performed successfully. I've cancelled the mentioned subscription and refunded the $19.95 you made today.

    Now, you account is under the Premium plan and you can use this link: https://sites.fastspring.com/interlogy/order/s/INT150407-4469-18770S to manage your active subscription.

    Should you require further assistance, please let us know.