What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Information gets submitted into form but doesn't show up on Google Sheet?

    Asked by smt2014 on April 08, 2015 at 01:04 PM

    Information gets submitted into form but doesn't show up on Google Sheet? It does show up in the backend in Jotform. But doesnt post to the google sheet. Help!

    google spreadsheet integration
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    JotForm Support

    Answered by Mike on April 08, 2015 at 02:57 PM

    We are sorry for the inconveniences you are facing with the Google Spreadsheet integration.

    Can you please confirm that the issue is related to your 'Lead Genesis (Live Posted Lead)' form?

    A bug report ticket has been escalated to our Development Team.

    We will keep you updated via this thread.

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    Answered by smt2014 on April 08, 2015 at 03:29 PM

    Yes that is the form it seems to be happening too. However, it is also happening to the CEE form as well as a few others. Sometimes it will show up but takes 30-40 minutes. What is the solution?

    Thanks

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    Answered by smt2014 on April 08, 2015 at 03:39 PM

    Also, it seems that on all of our forms now there are multiple fields missing from the google sheet. I really need to get this fixed. Please advise

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    JotForm Support

    Answered by Mike on April 08, 2015 at 05:02 PM

    One of our developers is already looking into this. We will let you know once the issue is fixed. Thank you.

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    JotForm Support Manager

    Answered by Jeanette on April 09, 2015 at 02:57 PM

    This should be fixed now. Thank you for patience.