Information gets submitted into form but doesn't show up on Google Sheet?

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    smt2014
    Asked on April 08, 2015 at 01:04 PM

    Information gets submitted into form but doesn't show up on Google Sheet? It does show up in the backend in Jotform. But doesnt post to the google sheet. Help!

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    Mike
    Answered on April 08, 2015 at 02:57 PM

    We are sorry for the inconveniences you are facing with the Google Spreadsheet integration.

    Can you please confirm that the issue is related to your 'Lead Genesis (Live Posted Lead)' form?

    A bug report ticket has been escalated to our Development Team.

    We will keep you updated via this thread.

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    smt2014
    Answered on April 08, 2015 at 03:29 PM

    Yes that is the form it seems to be happening too. However, it is also happening to the CEE form as well as a few others. Sometimes it will show up but takes 30-40 minutes. What is the solution?

    Thanks

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    smt2014
    Answered on April 08, 2015 at 03:39 PM

    Also, it seems that on all of our forms now there are multiple fields missing from the google sheet. I really need to get this fixed. Please advise

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    Mike
    Answered on April 08, 2015 at 05:02 PM

    One of our developers is already looking into this. We will let you know once the issue is fixed. Thank you.

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    Jeanette
    Answered on April 09, 2015 at 02:57 PM

    This should be fixed now. Thank you for patience.