What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Payment method update

    Asked by szilard_bux on April 08, 2015 at 01:26 PM

    Payment not received? Premium plan (part 2)

    Hello there. I have updated my payment method, but on my profile it still appears as if its not active: "Subscription expired. Please try changing your credit card information below."


    What to do next?



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    JotForm Support

    Answered by Mike on April 08, 2015 at 03:04 PM

    Thank you for contacting us.

    The system was not able to charge you today, so you should be charged on the next try (Apr 15, 2015.)

    In case you need to update the payment method, please use the following link:


    If you need any further assistance, please let us know.