What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Multiple Email Recipients

    Asked by thestreamingnetwork on April 08, 2015 at 01:33 PM

    Hi there, I'm having trouble adding multiple email recipients to our notifier emails.

     

    I add emails (comma-separated), and then fill out the form, but only the first address receives the email.  Any ideas what we're doing wrong?

     

    Page URL:
    http://form.jotform.ca/form/33216054956253

    email recipients email
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    Answered by Syed on April 08, 2015 at 02:53 PM

    Hi there;

             Please read our guide here about Send Notifications to Multiple Recipients, and let us know if you still have questions or queries on this. We would be happy to assist you further.

     

    Thankyou.

    - Syed

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    Answered by thestreamingnetwork on April 09, 2015 at 01:02 PM

    The emails on this form are setup with a comma, and then a space.  Each address beyond the first email entered does not receive an email.

     

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    JotForm Support

    Answered by Welvin on April 09, 2015 at 02:16 PM

    Hi,

    Well, that is because your email notifier/autoresponders are attached to a conditional logic:

     

    Note that the Send Email After Submission logic will override your default email settings. To fix this, it's either you will delete the conditional logic or add the recipients in the logic settings:

     

    Please get back to us if you need further assistance.

    Thanks

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    Answered by Hillsong on May 14, 2015 at 10:51 PM

    Hi this is so confusing. I too cannot receive notificaitons past the first email address and have added a coma and a space. I am dealing with this for two days now. Please advise. 
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    Answered by Hillsong on May 14, 2015 at 10:52 PM

    Here is my jotform:

     

    http://form.jotform.us/form/51338432265150?

     

    I have read alll the instructions but I need the second email address to receive notification also. Thank you.

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    JotForm Support

    Answered by Boris on May 15, 2015 at 05:40 AM

    Hello Hillsong.

    Please open a separate thread for your questions, so we can better assist you and prevent confusion.

    I have moved your question to a new thread, here:

    http://www.jotform.com/answers/570350

    We will be answering your query in that thread soon. Thank you.