Multiple Email Recipients

  • thestreamingnetwork
    Asked on April 8, 2015 at 1:33 PM

    Hi there, I'm having trouble adding multiple email recipients to our notifier emails.

     

    I add emails (comma-separated), and then fill out the form, but only the first address receives the email.  Any ideas what we're doing wrong?

     

  • thestreamingnetwork
    Replied on April 9, 2015 at 1:02 PM

    The emails on this form are setup with a comma, and then a space.  Each address beyond the first email entered does not receive an email.

     

  • Welvin Support Team Lead
    Replied on April 9, 2015 at 2:16 PM

    Hi,

    Well, that is because your email notifier/autoresponders are attached to a conditional logic:

    Multiple Email Recipients Image 1 Screenshot 30

     

    Note that the Send Email After Submission logic will override your default email settings. To fix this, it's either you will delete the conditional logic or add the recipients in the logic settings:

    Multiple Email Recipients Image 2 Screenshot 41 

    Please get back to us if you need further assistance.

    Thanks

  • Hillsong
    Replied on May 14, 2015 at 10:51 PM

    Hi this is so confusing. I too cannot receive notificaitons past the first email address and have added a coma and a space. I am dealing with this for two days now. Please advise. 
  • Hillsong
    Replied on May 14, 2015 at 10:52 PM

    Here is my jotform:

     

    http://form.jotform.us/form/51338432265150?

     

    I have read alll the instructions but I need the second email address to receive notification also. Thank you.

  • Boris
    Replied on May 15, 2015 at 5:40 AM

    Hello Hillsong.

    Please open a separate thread for your questions, so we can better assist you and prevent confusion.

    I have moved your question to a new thread, here:

    http://www.jotform.com/answers/570350

    We will be answering your query in that thread soon. Thank you.