What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    google spreadsheet integration issue

    Asked by sternsystemsolutions on April 08, 2015 at 01:40 PM

    Hi, I have my forms integrated with google spreadsheet however there is a huge delay in getting the leads to show up in google spreadsheet from last 2 days. I have already removed the integration, clear cache in the my jotform account the then reintegrated it with google spreadsheet but its still not resolved. If this keeps happening I will have get rid of my jotform account bcoz this is not the first time I am facing this problem.

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    Answered by rmacluan on April 08, 2015 at 01:42 PM

    Having the same type of issues here.  Integrated forms are not updating the Google sheets to which they are connected.  This is the reason I got our Council to pay for Jotforms.  I've sent multiple requests for support, and I'm getting nothing.

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    JotForm Support

    Answered by david on April 08, 2015 at 03:18 PM


    Our apologies, we are currently having an issue with our Google Spreadsheet integration and it is being worked on as we speak.  I have added your request to our developers inbox so that they can update you as soon as it is fixed.  We will update you here as soon as we have any further information.

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    JotForm Support Manager

    Answered by Jeanette on April 09, 2015 at 02:56 PM

    This is now resolved. We are very sorry for the troubles caused to you.