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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Invalid MERCHANT CONFIGURATION?

    Asked by chuckhayes on April 08, 2015 at 01:57 PM

    I am getting this error when submitting my card information. How do I fix this? I test the integration and it is successful. What else am I missing?

    invalid merchant card and information Getting
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    JotForm Support

    Answered by david on April 08, 2015 at 03:58 PM

    Hi,

    If the error is pointing out an invalid configuration, it means your billing agreement has been disabled or is inactive. You should enable your PayPal Payment Pro in your account. The process is quite simple”

    Open your developer.paypal.com account, open applications to access your account. Click the account you are trying to upgrade to Payment Pro. Click Profile to find the option Upgrade to Pro in the dialogue box.

     

    10500  - error code

    Invalid Configuration 

    This transaction cannot be processed due to an invalid merchant configuration. 

    Occurs when you have not agreed to the billing agreement.

     

    10501  - error code

    Invalid Configuration 

    This transaction cannot be processed due to an invalid merchant configuration. 

    Occurs when the billing agreement is disabled or inactive.

     

    10507

    Invalid Configuration

    This transaction cannot be processed. Please contact PayPal Customer Service.

    Your PayPal account is restricted. Contact PayPal for more information.

     

    Let us know if you have any further questions and we will be happy to help.