Invalid MERCHANT CONFIGURATION?

  • chuckhayes
    Asked on April 8, 2015 at 1:57 PM

    I am getting this error when submitting my card information. How do I fix this? I test the integration and it is successful. What else am I missing?

  • David JotForm Support
    Replied on April 8, 2015 at 3:58 PM

    Hi,

    If the error is pointing out an invalid configuration, it means your billing agreement has been disabled or is inactive. You should enable your PayPal Payment Pro in your account. The process is quite simple”

    Open your developer.paypal.com account, open applications to access your account. Click the account you are trying to upgrade to Payment Pro. Click Profile to find the option Upgrade to Pro in the dialogue box.

     

    10500  - error code

    Invalid Configuration 

    This transaction cannot be processed due to an invalid merchant configuration. 

    Occurs when you have not agreed to the billing agreement.

     

    10501  - error code

    Invalid Configuration 

    This transaction cannot be processed due to an invalid merchant configuration. 

    Occurs when the billing agreement is disabled or inactive.

     

    10507

    Invalid Configuration

    This transaction cannot be processed. Please contact PayPal Customer Service.

    Your PayPal account is restricted. Contact PayPal for more information.

     

    Let us know if you have any further questions and we will be happy to help.