Some data are not captured in JotForm Google spreadsheet integration

  • Profile Image
    Aumatma
    Asked on April 08, 2015 at 03:00 PM

    I have a jotform that linked to a google spreadsheet. When the form is complete all information is captured except to name, address, City and State.   how do I fix this?

  • Profile Image
    jonathan
    Answered on April 08, 2015 at 05:26 PM

    Please redo the integration process also.

    Follow this steps.

    1. Remove the existing Google Spreadsheet integration

    2. Save the form

    3. Redo the integration

    user guide: -How-to-Integrate-a-Form-with-Google-Drive

    4. Save the form.

    Check the Google spreadsheet in your google account and see if all fields/data from the form submission are now also in Google spreadsheet.

    Hope this help. Let us know if issue persist.

    Thanks.