What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Google Drive integration is no longer working

    Asked by crsslo on April 08, 2015 at 05:54 PM

    I was able to get the integration to create a folder by altering the folder name, however the submissions and files are not being sent to the folder.

    This combined with the access denied error means we have no access to our submitted files. 

  • Profile Image

    Answered by Ben on April 08, 2015 at 05:56 PM

    As mentioned on the other thread, the issue is not the same, although I understand that everything seems to be the same.

    Our developer is actually already looking into this issue and I will raise this so that you can be properly update as soon as the issue is resolved.

  • Profile Image

    Answered by tazola on April 08, 2015 at 06:57 PM

    This really sucks.  Took me hours to set all forms straight last time.  This needs to be a top priority!
  • Profile Image
    JotForm Support

    Answered by Charlie on April 08, 2015 at 10:12 PM

    Hi tazola,

    To better assist our users we recommend that they open their own thread for their questions or concerns, I went ahead and open one for you, please refer to this link instead: http://www.jotform.com/answers/548966.

    Kind regards.

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on April 09, 2015 at 02:56 PM

    This is now solved. We are truly sorry for all the inconveniences caused to you.