I would like to better understand the use or your form service?

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    Michael Nixon 
    Asked on April 08, 2015 at 08:28 PM

    We are presently having Go Daddy build a site for us that will involve purchase order and credit card use on the site.  We had intended on using PayPal and are now being told that we need the form [itself] to be SSL secure.  Can you please explain how your service would play in to this system?  If we build the registration form with your service, do we still need Paypal for the processing, or is that something you undertake as well?


    Do we need both services and what are the pros and cons either way?


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    Answered on April 08, 2015 at 11:46 PM


    First of all, thank you for your interest in using JotForm.

    JotForm is the first web based WYSIWYG form builder. Its intuitive drag and drop user interface makes form building a breeze. Using JotForm, you can create forms, integrate them to your site and receive responses by email. You can learn more about it in our FAQs page.

    If you are creating an order form, where your users will need to pay, you can use our supported Payment integration tools found in the "Payment Tools" section of the form builder:

    To properly create an order form, you can follow this guide: http://www.jotform.com/help/165-Setting-Up-Your-First-Order-Form. We do not process payments because we do not fetch sensitive information like credit card details or Paypal log in credentials, what we are doing is integrating 3rd party payment processors that will be in a secure page, data will be pass through them and users will be able to make direct payments.

    Aside from having a secure payment gateway, you can make the form itself SSL enabled or secure, you can learn more about it here: http://www.jotform.com/help/63-How-can-I-receive-SSL-Submissions.

    If you would like to embed your form to a website, you can do that by checking the "Embed Form" options:


    I hope this helps. You can also check our "Support" page and use it as a reference on building your first form. If you have any questions or concerns the forum is a great way to ask help from us, please do make sure that you create one thread per question that you have using this link: http://www.jotform.com/contact/.

    Kindest regards

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    Answered on April 10, 2015 at 09:10 AM

    The form we are building is a registration form for training. There will be instances where more than one person is being registered. Can your system support building a form with information for say - 10 students? Is it the subscription or sales form we are using? 


    Also, if we build more than one form for the site, how does that change your pricing? With no phone support for sales, this process is kind of long and we are hoping to move forward right away.

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    Answered on April 10, 2015 at 10:41 AM


    What JotForm offers are subscription plans, you can check more details of our pricing here: http://www.jotform.com/pricing.

    You'll see there that all subscription plans (including "Free"), can make unlimited number of forms, with unlimited number of fields.

    These are the main difference between the subscription plans:

    1. Regular submission limits/month

    2. Secure submission limits/month

    3. Payment submission receives/month

    4. Upload storage (submissions with attachments and other uploaded files in the form)


    Example would be the "Free" or "Starter" plan, you are allowed to receive 100 regular submissions, 10 secure SSL submissions and 10 payments, all are monthly. And a 100 MB upload storage in total. Please do take note that if you reached any of the limits, all of your account's forms will temporarily be disabled. If that happens, you'll need to upgrade to a higher plan OR if you do not like to upgrade, you can wait for the submission limits to reset which happens every 1st day of the month. 

    I hope this helps. Unfortunately, as I've mentioned earlier, we do not have phone support. If you have more questions regarding this please do not hesitate to contact us.

    Kind regards.

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    Answered on April 10, 2015 at 07:37 PM

    I will include a few questions here numbered in order to create the discussion and response for each item:


    1.  When using the prebuilt fields (address for example), how do we cutomize any drop down selections?  for example, we do not want any US Customers as they have to order through the other website.  That said, can we removed United States as a selection in the dropdown?

    2. Can we create a direct action field (not sure of proper name), for example, how can we make it so anytime someone enters a US postal code, they are taken directly to the US site and off of this site?  Is that possible?

    I am sure I will have more questions as we do this and assess this product against some others.

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    Answered on April 11, 2015 at 03:14 AM

    Hello Michael,

    As we cannot answer multiple questions in one thread, I have moved your other questions to new threads and you will be answered here:



    Thank you!