What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why does my account use data space, when the form and photos are integrated to Google Drive?

    Asked by independentautoappraiser on April 08, 2015 at 09:08 PM

    I recently upgraded to a paid subscription because I had exceeded storage space, but I don't understand how it uses storage space when the form and photos go to Google Drive. Now that I've upgraded, I hoped I don't run out of storage again, but its strange that it counts against storage when the form and attachments go to my Google Drive.

    Please advise,



    Todd Donald


    Page URL:

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    JotForm Support

    Answered by jonathan on April 09, 2015 at 12:54 AM

    Hi Todd,

    Although your forms was already transferring submission uploaded files to your Google drive account using the integration, the form submissions will also maintain a copy of the submissions and uploads on the JotForm server.

    If you do not want the copy of submission to be on the server anymore and you are at ease already with the generated copy from the integration, you can delete the submissions and the uploads so that it will not used up any of your account storage space.

    You can delete the submission in the View Submission page of the form/s

    If you want to automate the deletion, you can use the JotForm Auto Delete Submissions App on your forms.


    Take Note:   DELETED submissions are permanently deleted in JotForm.

    There is NO back-up copy of them in the server.

    Let us know if you have further question on this.



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    Answered by independentautoappraiser on April 09, 2015 at 08:37 AM

    Thanks! What a great answer - very thorough. Good to know I have the option to delete submissions to save storage space, or auto delete them. Again - super thorough answer thanks!

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    JotForm Support

    Answered by david on April 09, 2015 at 11:32 AM

    You are most welcome!  Let us know if there is anything else we can help you with and we will be happy to do so.